FREE SHIPPING - MAINLAND UK:
Applies to orders with a value equal to or greater than £150.
Eligible for mainland UK delivery only.
FREE LOCAL SHIPPING FROM OUR WAREHOUSE:
We offer free delivery using our own delivery van for orders within a 10-mile radius of our warehouse located in Micheldever, SO21 3BQ. Additionally, we provide free delivery up to a 20-mile radius from our warehouse for orders of £150 or more. Please refer to the map on our Contact Page for more information.
PALLET-SIZED DELIVERIES VIA COURIER TRUCK/LORRY:
Please note the following requirements are set by our third-party courier partners and are unfortunately beyond our control.
- Orders are delivered kerbside and must be on a level ground (not slopes).
- This includes our Bulk Firewood Pallets/Crates and all other products with a quantity exceeding 12 bags/boxes or a total weight exceeding 120 kg.
- Delivery cannot be made in height and weight restriction areas, no-parking zones, narrow lanes, or pedestrian crossings.
- Pallet(s) will be delivered on even ground, without operation on gravel, stones, grass, kerbs, or steps.
- Vehicles/Pallet trucks will not be able to access or offload on gravel drives or areas.
- Red zone parking and delivery is not permitted.
- Kindly ensure the vehicle can park in front of the property for 15 to 20 minutes to facilitate delivery.
- Pallet-sized orders are delivered on business days, Monday to Friday. Regrettably, no weekend deliveries unless pre-arranged.
If you have specific delivery needs not listed above, feel free to contact us before placing your order. We'll be happy to assist.
SMALLER DELIVERIES/LESS THAN PALLET-SIZED:
We also utilise third-party courier services to deliver parcels across the UK. These are generally orders with a quantity of fewer than 12 items or a weight less than 120 kg. Shipping costs vary based on the delivery area throughout the UK.
FURTHER INFORMATION:
For additional details, please refer to our Terms & Conditions page and navigate to section 3.4 on Delivery & Shipping. Click here
CONTACT US:
If you have specific requirements, don’t hesitate to reach out to us. Click here to visit our Contact Us page. We’re here to assist you!
