1. Order Processing & Delivery Times

To help you plan your delivery, please note our standard timeframes:

  • Order Cut-Off Time: 13:00 (GMT), Monday through Friday. Orders placed after this time will begin processing the following business day.

  • Handling Time: 1 – 3 business days (Monday – Friday).

  • Transit Time: 1 – 3 business days (Monday – Friday), depending on your location.

  • Total Estimated Delivery Time: 2 – 6 business days.

  • Delivery Days: We deliver Monday through Friday. Please note that we do not offer standard deliveries on Saturdays, Sundays, or public holidays.

Please Note: While we aim to meet these timeframes consistently, delivery dates are estimates provided by our couriers and cannot be 100% guaranteed due to potential external factors like transit delays, seasonal peaks, bank holidays, etc.

2. Shipping Costs

Shipping rates are calculated based on the weight of your order and your delivery destination:

  • Standard Shipping: Starting from £8.79 for the first 30kg.

  • Free Shipping: Available on orders over £175.00.

    • Note: Free shipping applies to Mainland UK addresses only.

  • Local Delivery: We offer free delivery for orders within a 20-mile radius of our warehouse in Micheldever.

3. Delivery Methods

Depending on your order size and location, one of the following methods will be used:

  • Local Van Delivery: For orders within a 20-mile radius of our Micheldever warehouse.

  • Parcel Courier: For smaller orders (typically fewer than 12 items or under 120kg).

  • Pallet/Lorry Delivery: For bulk firewood pallets, crates, or any order exceeding 120kg (12+ bags/boxes).

4. Delivery Zones

We provide delivery services to the following areas:

  • Mainland UK: Includes England, Scotland, and Wales (excluding Scottish Highlands and Islands).

  • Offshore & Remote: Includes Northern Ireland, Channel Islands, Isle of Man, Scottish Highlands and Islands, and the Scilly Isles. Note: Shipping rates for these areas may vary and are calculated at checkout.

5. Important Requirements for Pallet-Sized Deliveries

Bulk orders are delivered via large trucks and offloaded with manual pallet jacks. To ensure a successful delivery, the following conditions must be met:

  • Kerbside Delivery: All pallet orders are strictly kerbside. Drivers are not permitted to move pallets into garages, up driveways, or over obstacles.

  • Surface Requirements: Delivery must be on level, solid ground (e.g., tarmac or concrete). We cannot deliver or offload on gravel, grass, stones, steep slopes, or steps.

  • Access Restrictions: We cannot deliver to areas with height/weight restrictions, no-parking zones, narrow lanes, or “red zones.”

  • Parking: The vehicle must be able to park directly in front of the property for 15–20 minutes to facilitate offloading.

If you are unsure if your property is accessible, please contact us before placing your order to avoid potential redelivery fees.

6. Missed Deliveries & Support

If a delivery cannot be completed because the site does not meet the requirements listed above (e.g., gravel surface or restricted access), a redelivery fee may apply.

For further details, please refer to Section 3.4 of our Terms & Conditions. If you have specific delivery needs or questions, please contact our team before placing your order.

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